Effective Date: August 3, 2026
AspirantLink (aspirantlink.in) sells 100% digital products — online mock tests and practice exams. Because digital content is delivered instantly and cannot be “returned”, our refund rules are simple and clearly defined below.
1. When Refunds Are NOT Available
Once you have started or used a paid test — meaning you have opened the exam, viewed questions, or begun answering — the purchase is non-refundable. This is because the value of a mock test lies in seeing the questions, which cannot be undone.
2. When Refunds ARE Available
You can request a full refund within 7 days of purchase, but only if your exam access was never activated — that is, you purchased the test but never opened or started it. After 7 days, no refund is available even if the test was never used.
3. Duplicate or Failed Payments
If you were charged twice for the same purchase, or your payment was deducted but you did not receive access, we will refund the extra or failed amount. Such refunds are processed within 5–7 business days to your original payment method via Razorpay.
4. How to Request a Refund
Email us at support@aspirantlink.in with: the phone number or email used at purchase, the payment date and amount, your Razorpay payment ID or transaction reference (if available), and the reason for the refund request.
We will review your request and reply within 24–48 hours. Approved refunds are issued to the original payment method within 5–7 business days.
5. Cancellations
Since test access is delivered immediately after payment, orders cannot be “cancelled” after purchase. If you have not activated your access, the 7-day refund rule in Section 2 applies instead.
6. Free Tests
Free tests involve no payment, so no refund questions arise for them.
7. Contact
For any payment or refund query, write to support@aspirantlink.in. We respond within 24–48 hours.