Refund and Cancellation Policy

Last updated: 8 August 2026

AspirantLink sells digital content — previous-year question papers delivered instantly inside an online CBT interface, with an automatically generated SWOT report. This policy explains exactly when you get a refund and when you do not.

The short version

Not opened yet? Full refund. If you have not started any test under your purchase, cancel within 7 days and get 100% back.
Already opened a paper? No refund — the content has been delivered and cannot be returned.
Our fault? Full refund or an extension, your choice. Technical failure, duplicate charge, or a paper we promised that never went live during your access period.

1. Cancellation before use — full refund

If you have bought a pass or a test and have not started any test under it, you may cancel within 7 days of purchase and receive a 100% refund. Email support@aspirantlink.in from your registered email with your order number.

2. After you start a test — no refund

Once you open or begin any paper under your purchase, the digital content has been delivered in full and the purchase becomes non-refundable. This is standard for instantly delivered digital goods, and it protects us from the paper being read and then returned.

3. When we will refund you, even after use

We will issue a full or pro-rata refund — or, if you prefer, extend your access — in any of these situations:

Duplicate payment. You were charged twice for the same order. Full refund of the extra charge.
Payment taken, access not given. Money left your account but the pass or test was never unlocked, and we cannot fix it within 72 hours.
A technical fault on our side ruined your attempt. The test crashed, the timer failed, or the SWOT report did not generate, and we cannot resolve it. We will first offer a fresh attempt or an extension; if that does not work for you, we refund.
We did not deliver what the product page promised. If a specific paper or exam was named on the product page when you bought it and it does not go live during your access period, tell us. We will extend your pass or refund you in full — your choice.
Wrong product purchased. You bought the wrong exam pack and have not started any test in it. We will switch it to the correct one or refund it.

4. When we will not refund

You have already attempted one or more papers under the purchase.
You changed your mind, or bought by mistake, after starting a test.
Your score, rank or exam result was not what you hoped for. We sell practice and diagnosis, not outcomes.
You did not use the pass during its validity period.
Your access was terminated for breaching our Terms and Conditions — for example account sharing, scraping or copying content.
The problem was on your side — no internet, a browser crash, a device failure, or a power cut during a test. Contact us anyway; we will usually reset the attempt as a goodwill gesture, even though we are not obliged to.

5. Access passes are not transferable

A pass cannot be transferred, gifted, resold or paused. Validity runs continuously from the date of purchase.

6. How to request a refund

Email support@aspirantlink.in from the email address on your order.
Subject line: Refund Request — [your order number].
Include your order number, the date of purchase, and a short description of the problem.

7. How long it takes

We acknowledge every refund request within 48 hours.
We decide and inform you within 7 working days.
If approved, the refund is initiated within 7 working days of approval.
Your bank or card issuer then takes a further 5 to 10 working days to credit it. That part is outside our control.

Refunds are always made to the original payment method. We cannot refund to a different account, card or UPI ID.

8. Chargebacks

If something has gone wrong, please write to us first. We would much rather fix it or refund you directly than have you raise a bank dispute. Accounts with a chargeback raised without contacting us first may be suspended pending resolution.

9. Grievances

If you are not satisfied with how your refund request was handled, escalate it to support@aspirantlink.in with the subject line Escalation — [your order number]. We will respond within 30 days.